|
The Cemetery Consumer Service Council (CCSC) is a non-profit organization created in 1979 by the International Cemetery and Funeral Association,
the Cremation Association of North America, the Central States Cemetery Association and the Southern Cemetery &
Funeral Association. The sole purpose of CCSC is to assist consumers, without charge, in resolving complaints or answering
inquiries regarding cemetery services or policies. Participation in the complaint resolution process is voluntary for both the
consumer and the cemetery.
|
|
Industry members volunteer their time and experience to serve as CCSC representatives in their respective states.
Complaints are handled by the state committees, with the national CCSC office in the Washington, D.C., area being the
overall coordinator of the project and the central contact point.
|
